Returns, Refunds & Exchanges

At Chakolas Silk House, every order is carefully inspected before it is packed and dispatched. We are committed to delivering products that meet our standards of quality and craftsmanship.

Returns & Exchanges

Due to the nature of our products, we accept returns or exchanges only under the following circumstances:

• You receive an incorrect product.
• The product received has a genuine manufacturing or quality defect.

All requests are reviewed on a case-by-case basis. If your request is approved, we will arrange a replacement with the same product or a suitable alternative, subject to availability.

Returns or exchanges cannot be accepted for reasons such as change of mind, colour preference, differences in screen display, or an incorrect selection made while placing the order. We encourage you to review product descriptions, images, and order details carefully before completing your purchase.

Cut Fabrics

Brocade fabrics and other fabrics sold by the metre are cut specifically to the quantity ordered. As these are customised to your requirements, cut fabrics cannot be returned, exchanged, or refunded unless an incorrect item has been shipped or there is a verified manufacturing defect.

Customised Products

Products that have been customised or altered at the customer's request—including, but not limited to, blouse stitching, fall and pico, tassel finishing, or any other tailoring or finishing services—are not eligible for return, exchange, or refund unless they have a verified manufacturing defect.

Sale Items

Products purchased during promotional offers, discounts, or clearance sales are not eligible for return, exchange, or refund unless they are incorrect or have a verified manufacturing defect.

Damaged Packages

Please inspect your package before accepting delivery. If the outer packaging appears tampered with or damaged, we recommend noting this with the delivery partner before accepting the shipment.

If you receive a damaged or incorrect product, please retain the original packaging, tags, invoice, and all accompanying materials until your request has been reviewed.

Refunds

Refunds are issued only when a replacement cannot be provided for an approved return.

Once the returned product has been received and inspected, approved refunds will be processed to the original payment method. Depending on your bank or payment provider, it may take a few business days for the amount to reflect in your account.

Refunds will not be issued if:

• An incorrect or incomplete shipping address was provided.
• Delivery could not be completed after multiple attempts by the courier.
• The shipment was refused by the recipient.

In-Store & Online Purchases

Products purchased through our website cannot be returned or exchanged at our retail stores. Likewise, products purchased at our retail stores are subject to the respective in-store return and exchange policy.

Contact Us

If you believe you have received an incorrect or defective product, please contact our Customer Care team within 48 hours of delivery.

To help us process your request, please include:

• Your order number
• The date of delivery
• Photographs of the product and packaging
• A brief description of the issue

Our team will review your request and respond at the earliest.